A) Definitions (Legend)
• Event: any outing/activity/date/group social coordinated via Smize.
• Fixed-cost Event: the per-person activity price is collected upfront through Smize before the event.
• Dynamic-cost Event: the Service Provider (SP) uploads one or more receipts after the activity; Smize prepares a bill split; each attendee pays their share.
• Event Start Time: the start time shown on the event page in the App (all cut-offs below are computed against this time in IST).
• Smize Credits: in-app credits usable only to purchase in-app features on Smize (not cash, not transferable, not valid for event bills or external services).
• Cancellation Appeal: a user-initiated request via in-app support asking Smize to consider an exception to “no cancellation” rules.
• Reasonable Grounds (illustrative): medical emergencies, bereavement, verified transport disruption, venue safety concerns, or similar documented situations (evidence may be requested).
This Policy works together with the User Terms & Conditions and Privacy Policy. If there is a conflict, the specific Event page terms and this Policy govern cancellations and refunds.
B) Users — Cancellations & Refunds
B1. Fixed-cost Events (User)
• Default rule (no self-cancel): Once you opt-in and pay, self-cancellation is not available.
• Appeal path (case-by-case): You may file a Cancellation Appeal via in-app support. If Smize determines the request is reasonable:
• ≥ 72 hours before Event Start Time: 50% refund of the activity price.
• ≥ 48 hours and < 72 hours: 25% refund of the activity price.
• < 48 hours: no refund is applicable as SP costs are already incurred.
• Feature fees: Any feature fees (e.g., Surprise, Mystery Match, Wingman) are not refunded here unless expressly stated in that feature’s own policy.
B2. Dynamic-cost Events (User)
• Default rule (no self-cancel): Once you opt-in, self-cancellation is not available because there is no upfront activity price through Smize.
• Appeal path (case-by-case): If Smize finds reasonable grounds and the appeal is filed ≥ 48 hours before Event Start Time, the paid feature amount (if any) related to that dynamic event will be refunded as Smize Credits for later use on Smize features. (No cash refunds for dynamic events; Credits cannot be used to pay event bills.)
B3. If the Service Provider cancels (User)
• If the SP cancels the event (including low interest or operational constraints), Smize will process a full refund of the activity price (for fixed-cost events) within 24 hours of confirmation.
• Funds should reflect in your original payment method within 5–6 business days (actual posting times depend on your bank/app store/payment partner).
• Any related feature fees follow each feature’s own refund rules.
B4. No-show (User)
• If you do not attend or fail QR entry for a fixed-cost event, no refund will be issued because arrangements were made specifically for you.
• For dynamic events, settlement occurs directly with the SP (see the User Terms—dynamic billing clause).
B5. Reschedules & Force Majeure (User)
• If an event is rescheduled by the SP/Smize, you may accept the new schedule or request a full refund of the activity price (fixed-cost events).
• Force majeure (e.g., natural disasters, government orders, major outages): Smize may cancel and provide appropriate refunds/credits consistent with this Policy and payment-partner constraints.
B6. How to appeal; timelines (User)
• Open in-app support → Event cancellation appeal → include booking details, reason, and any evidence.
• Smize will acknowledge within 48 hours and aim to resolve within 15 days. Approval is discretionary, considering SP impacts and fairness to other attendees.
B7. Refund form, method & timing (User)
• Form: cash refund (activity price) where applicable; Smize Credits where this Policy specifies (dynamic-event feature refunds).
• Method: to the original payment method for cash refunds; Credits post to your Smize wallet.
• Timing: Smize processes within 24 hours of approval; your bank/app store typically posts within 5–6 business days.
• No double recovery: If you initiate a chargeback after a refund is approved/issued, Smize may offset or recover duplicate amounts.
C) General Rules & Clarifications (Users)
1. Time-zone & timestamps: All cut-offs (72h/48h) are computed in IST against the Event Start Time shown in the App. The appeal time is when the in-app ticket is successfully submitted.
2. Taxes & fees: Refunds cover the activity price paid through Smize (not incidental expenses, transport, or third-party costs). Credits are not cash and cannot be used for event bills.
3. No escrow (dynamic events): Smize does not hold dynamic-event funds in escrow. If a dynamic bill cannot be processed via Smize (e.g., extraction error, downtime), you and the SP must settle directly offline; Smize is not a party to that offline settlement at that time.
4. Abuse prevention: Smize may deny appeals or withhold refunds where there is evidence of misuse, fraud, or repeated last-minute cancellations.
5. Hierarchy of terms: If an Event page shows stricter or more generous cancellation terms, those specific event terms apply, consistent with Indian law and this Policy.
6. Policy changes: Updates may occur; see “Changes to this Policy” in the Privacy Policy/Terms. Material changes will be notified in-app; continued use after the effective date constitutes acceptance.
D) Contact
Entity/Controller (Data Fiduciary): ODD NINE, PL No. 71A, SR No. 16/2, Sukhsagar Nagar, Katraj, Pune, Maharashtra, 411046
Support: In-app ticketing for users; non-users may write to hello@smizedating.com
Grievance Officer & Data Protection Contact: Om Dahitule, omdahitule@oddnine.com, address as above
Governing Law & Forum: Laws of India; exclusive jurisdiction of Courts at Pune