User Terms & Conditions

By installing, accessing, or using the App, you accept these Terms and the User Privacy Policy. We may update the Terms; we will notify you in-app/website. Continuing to use the Service after the effective date of an update means you accept the updated Terms.

• Age: You must be at least eighteen (18) years old. If we learn you are under 18, we will block the account.

• Territory & availability: Sign-ups are globally possible, but some core features currently operate only in India. Outside India, you may still purchase Features and message where permitted by law.

• Registration: Use phone or email with OTP. You must provide accurate, current information (including the correct date of birth).

• Security: Keep your device, SIM, email, passcodes, and OTPs secure. You are responsible for activity on your account until you notify us of compromise via in-app support.

• Inactivity deactivation: Accounts inactive for 14 days may be flagged as deactivated (not deleted). Log back in to reactivate.

• Licence: We grant you a limited, personal, revocable, non-exclusive, non-transferable licence to use the App as permitted by these Terms.

• You must not:

• break the law, infringe rights, or encourage illegal acts;

• harass, stalk, bully, threaten, or discriminate;

• post or solicit non-consensual intimate imagery, obscene or exploitative content, hate speech, or incitement of violence;

• impersonate another person, misrepresent your identity/age, or create multiple deceptive accounts;

• post social media handles or external contact details in your profile;

• spam, send scams, promote businesses or run promotions/lotteries without our written consent;

• reverse engineer, scrape, harvest, crawl, or use bots or automation;

• upload malware or attempt to disrupt, overload, or bypass security;

• solicit escorting/prostitution, trafficking, weapons, drugs, or other illegal content/services.

• Screenshots & copying: Screenshots of other profiles are disabled. Circumventing this is prohibited.

Be respectful. Treat others as you’d expect to be treated. Do not pressure others for personal contact details, money, gifts, or off-platform transactions. Report abuse in-app. We may warn, restrict, suspend, or terminate as set out in section 16.

• No subscriptions: Smize currently offers Packs and pay-per-Feature only.

• Credits: Credits may be issued by us or given as a resolution gesture. Credits only buy in-app Features; they cannot pay event bills, cannot be converted to money, and cannot be transferred.

• Pack behaviour:

• Time-bound aspects of a Pack end at the Pack’s expiry.

• Limited-count Features included in a Pack may carry over until used, if stated in-app. Where not stated, the default is that they expire with the Pack. Always check the Pack screen.

• Wingman specific: Wingman is per-chat and lasts 30 days from activation. If the other person closes the chat within 24 hours of your Wingman activation, we refund the Wingman fee as Credits to you (not cash).

• Prices & taxes: Prices may vary by territory and platform; taxes may apply. For app-store purchases, the store’s billing terms apply.

• Refunds: Unless a Feature’s page explicitly says otherwise or required by app-store rules, Feature fees are non-refundable (Wingman credit case above is an exception).

• Messaging: Messages are encrypted in transit (moving from one place to another) and encrypted at rest (storing in database). You can unmatch, block, and report.

• Wingman — consent, scope, and on-demand operation.

• Consent at account creation. When you create a Smize account, you consent to the on-demand operation of Wingman. If either participant enables Wingman for a chat, both participants are already covered by this consent.

• On-demand only. Wingman may read text messages in that chat only when the enabling user explicitly requests a suggestion. Outside of those user-initiated requests, Wingman does not access the chat.

• What is read. Wingman reads only a limited, recent window of text messages sufficient to generate the requested suggestion. Wingman does not access media, attachments, links previews, or other non-text content.

• Responsibility for messages. You are solely responsible for messages you send, including those generated via Wingman.

• Ephemeral processing (“fire-and-forget”). Processing is temporary. Wingman does not store chat messages, does not build user profiles from chats, and does not use chat text to train or improve general models. Any contracted AI services act under our instructions and are not permitted to retain or train on your data.

• Control. Once Wingman is turned on for a chat, it cannot be disabled for that chat; however, no data is accessed unless you explicitly ask for a suggestion. To stop further processing, simply stop requesting suggestions (or close/delete the chat or your account).

• Security. Wingman access occurs only during your on-demand requests and only for the limited messages needed to generate that single response. Chat text remains encrypted in transit and at rest.

• NSFW controls: By default NSFW is blocked. When blocked, outbound media from a sender may be prevented using on-device checks on the sender’s device (data does not leave your device). If you allow NSFW, we do not scan such media for classification.

We request precise location once at app start (foreground-only; no background location) to show relevant people and events. Without location, matching and event relevance may not work. See Privacy Policy for details.

• Video verification is required for events/advanced safety and is stored until you delete your account + 90 days.

• Government ID verification is performed via a verification partner; we store only the verification reference ID.

• DOB mismatch: If your DOB differs from your ID, you must correct it to proceed with events. If you are under 18 years, we block the account.

• Event meaning: includes outings, dates, group socials, activities, etc.

• QR Entry required: Only the verified person (opted in for the event) matching the booking and correct group/slot is admitted. No QR or mismatch = no entry.

• Fixed-cost Events: You pay the activity price upfront. On successful QR Entry, the SP is paid the event amount minus commission.

• Dynamic-cost: The Service Provider (SP) uploads one or more receipts; Smize extracts the line items and prepares a items for split; users then split the bill amongst themselves, once done, you then pay your share (online or in cash). If there is any dispute or error—including receipt legibility issues, extraction/split inaccuracies, payment-link failures, app downtime, or any other technical/operational problem that prevents settlement via Smize—the bill must be settled directly between you and the SP, offline (e.g., at the venue). Smize is not a party to, and will not handle or arbitrate, that offline settlement at that time. Once you and the SP resolve the bill, Smize may record the agreed outcome for reference and may collect or adjust any applicable commission on the finally settled amount. Smize does not hold dynamic-event funds in escrow; pricing, tax invoices, refunds/adjustments and compliance for the underlying goods/services are the SP’s responsibility. Smize is a facilitator, not a service provider. Smize is not liable for offline settlement issues between you and the Service Provider.

• User-initiated cancellations: All cancellations, refund requests, and exceptions will be handled strictly in accordance with the Smize Cancellation Policy in force at the time of booking.

• SP/Smize cancellations: If the SP or Smize cancels (e.g., low interest), we generally refund the activity price you paid for fixed-cost Events. Feature fees are treated per section 7.

• No-shows (fixed-cost): If you do not attend or do not complete QR Entry, you may not receive a full refund because arrangements were made for you. Check cancellation policy for more details.

• Changes: Time/venue changes if ever, will be communicated in-app/email. If you cannot attend the changed schedule for a fixed-cost Event, a refund of the activity price is normally offered.

• Where processed:

• Features/Packs: usually via app-store billing; the app-store’s terms apply. Incase of installation of app via Indus App Store, as of now, payments will be handled by our payment partners where required.

• Events: processed by our payment partners where required.

• Your responsibility: Keep payment methods current; resolve chargebacks with your bank/app store. Carrier/data charges from your telecom provider are your responsibility.

• Your rights: You own the content you upload.

• Licence to us: You grant Smize a limited, revocable, worldwide, royalty-free licence to host, display, adapt (for technical formatting), and distribute your content solely to operate and improve the Service.

• Our IP: We own the App and brand elements. Do not copy, modify, or create derivative works without written permission.

• Feedback: Voluntary suggestions are welcome and may be used without obligation to you.

• Facilitator: Smize connects Users with SPs. We do not run venues or supervise in-person interactions.

• Your responsibilities: Ensure your safety, tell someone you trust, keep valuables secure, and follow venue and lawful instructions.

• Adventure/physical activities: You understand and accept inherent risks (including but not limited to injury or death).

• Loss/theft/damage: Smize is not responsible for loss, theft, or damage to your personal property at events or meetings.

• Third-party conduct: We are not responsible for the acts or omissions of SPs, their staff, or other Users.

• Release: To the maximum extent permitted by law, you release Smize from claims arising from in-person interactions, event conditions, or venue issues, except where caused directly by our willful misconduct or fraud.

• Report: Use the in-app report tools or support to report Users, groups, or content.

• Acknowledgement & resolution: We acknowledge within 48 hours and aim to resolve within 15 days.

• Enforcement ladder: warnings → temporary restrictions → suspension → termination.

• Appeals: If you are banned, you may appeal; a human will review. We may preserve records required for investigations.

We may suspend or terminate your account for breach of these Terms, illegal activity, safety risks, chargeback abuse, or legal/regulatory reasons. You may delete your account in settings (subject to clearing pending event requests/disputes). On termination/deletion:

• your licence ends;

• your access to Features ends (used Features are not refundable; see section 7);

• we may retain limited records as described in the Privacy Policy.

The App integrates with third-party services (e.g., payments, maps, app stores). Their terms apply to their services. We are not responsible for third-party websites/apps linked from Smize. Review their terms before use.

You are responsible for securing your device, OS updates, anti-malware, and connection. Loss or theft of your device, or compromise of your SIM/email, can allow unauthorised access to Smize; notify us immediately via in-app support. We will help secure your account but are not liable for losses from such compromises beyond our reasonable control.

• Service “as is”: We provide Smize on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free service.

• No warranties: To the extent permitted by law, we disclaim implied warranties (merchantability, fitness for a particular purpose, non-infringement).

• Limitation: To the extent permitted by law, Smize will not be liable for indirect, incidental, special, punitive, or consequential damages, lost profits, data loss, or business interruption, even if advised of the possibility.

• Cap: Where liability cannot be excluded, our aggregate liability to you for all claims in a 12-month period will not exceed the greater of (a) the total fees you paid to Smize for Features in that period, or (b) INR 5,000. This cap does not apply to liability that cannot legally be limited (e.g., willful misconduct).

• Indemnity: You agree to indemnify and hold harmless Smize from third-party claims arising from your breach of these Terms, your content, or your conduct at events, except to the extent caused by Smize’s willful misconduct or fraud.

Our handling of your data is described in the User Privacy Policy. By using Smize you also agree to that policy.

We may change, update, or replace this Policy at any time without prior notice, except where Indian law requires advance notice or consent. We will always publish the updated Policy in the App/website, update the “Effective date,” and, for material changes, provide a clear in-app notice (and/or email). If a change materially affects how we use your data or your rights, we will give prominent notice and, where required by law, seek your fresh consent before applying that change to you. Your choice: After we publish an update, you can review it and decide whether to continue. Using Smize on or after the new Effective date means you accept the updated Policy. If you do not agree, you may stop using Smize and delete your account at any time; we will then handle your data as described in the retention/deletion section. For transactions already in progress (e.g., an event you booked), the version in force at the time of that transaction may continue to apply where legally appropriate.

Contact: in-app ticketing; non-users: hello@smizedating.com; Grievance Officer: Om Dahitule, omdahitule@oddnine.com.

• Force Majeure: We are not liable for delays/failures due to events beyond reasonable control (e.g., internet outages, natural disasters, strikes, governmental actions).

• Severability: If any provision is unenforceable, the remainder stays in effect.

• No waiver: Failure to enforce a provision is not a waiver.

• Assignment: You may not assign your rights; we may assign to an affiliate or successor.

• Entire agreement: These Terms + the User Privacy Policy are the entire agreement regarding your use of Smize.

• Interpretation: Headings are for convenience only; “including” means “including without limitation”.

• Governing law & forum: Indian law; Courts at Pune exclusively.

Entity/Controller (Data Fiduciary): ODD NINE, PL No. 71A, SR No. 16/2, Sukhsagar Nagar, Katraj, Pune, Maharashtra, 411046

Support: In-app ticketing for users; non-users may write to hello@smizedating.com

Grievance Officer & Data Protection Contact: Om Dahitule, omdahitule@oddnine.com, address as above

Governing Law & Forum: Laws of India; exclusive jurisdiction of Courts at Pune